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FAQs

So what is a 'lifestyle and give back' store anyway?

So glad you asked! Cleo & Fig was created as a way for the design team at cc Studios to do their part to support community efforts near and dear to them. It all started with a few festivals and pop up shops and has grown into something much bigger which is how you're able to shop online with us! Cleo & Fig contributes a portion of all sales to designated charitable organizations in the US - some are with us annually, some for a season or a special event. You can find out more on the Our Giving Project page. 

How do you handle returns?

Cleo & Fig wants you to be happy with your purchase, but we know sometimes things just don't work out. If you are not 100% satisfied with your purchase, you can return item(s) in new, unused condition for a full refund within 14 days of purchase. Check out our Returns & Exchange policy page for more info. 

Is my information secure when I place an order?

Your information is always secure when placing an order through Cleo & Fig. We use the highest level of internet security for online ordering and payment. You can feel safe sending sensitive information over our website because we are secured by a 128bit encryption SSL certificate through Shopify and the Authorize.net payment processor. Look for the ‘closed lock symbol’ in the URL bar at the top of the page or at the bottom of your browser when you are on the checkout page.

Do you ship internationally?

Yep, Cleo & Fig is currently shipping anywhere USPS and UPS deliver. Please refer to our Shipping page for details.

I have a coupon/gift card, how do I apply that?

You apply coupon codes on the right side of the page during the checkout process. We allow one coupon code for each order processed. Gift cards never expire however shipping will be deducted from your gift card redeemable balance. Instructions on how to redeem your e-card will be sent via email. 

How long will it take for my order to ship?

Orders generally ship within 3-5 business days from the date of order placement.

How am I notified that my order is on the way?

The email you used to place your order will receive a notification once the order has shipped. Your Cleo & Fig order will receive a tracking number too.  Please allow 24 hours for the tracking link to populate on the carriers’ website when you first receive the tracking number in your email.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, Google Checkout, and PayPal. Apple Pay coming soon.