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New Store Launch Winter 2020

Customer Service

At Cleo & Fig we want to believe you're going to love every purchase, every time, but we know sometimes things just don't work out and we are here to make sure you re 100% satisfied.

Our customer service desk is open Monday through Friday, 9:00 AM PST (Pacific Standard Time) to 6:00 PM PST. We are closed weekends and all recognized US holidays but this store is open 24 / 7, always, always.

For online orders placed after hours, on a weekend or during a holiday, your order will be processed the following business day and shipped within three days of ordering.

Details regarding our return and exchange policies can be found on the Returns & Exchange page.

Information on our shipping rates and handling can be found on our Shipping Info page.

Anyone with questions about a recent purchase is encouraged to fill out the form on this page and one of our sales associates in the Customer Service office will be in touch as soon as possible.

You can always email us at or call during regular business hours at 323.366.0128.

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